SHIPPING INFORMATION: Allow 1-2 weeks for small orders, and 3-6 weeks for large orders. Customers pay for shipping on all orders, unless specified. Shipment fees depend on the weight/order size and range from $5.90 to $20.00.

EXCHANGES/RETURNS:  No refunds or credits, EXCHANGE ONLY within 2 weeks of purchase.  Please contact us within 10 days of receiving your order to return any items that may have been damaged in transit.  

No refunds on shipping or sales tax. 

Please note: ALL Vintage items sold at our Union Square Holiday Market Booth A26 are FINAL SALE and cannot be exchanged or returned. No exceptions on vintage jewelry. 

For our line of handcrafted jewelry only, you have 14 days from 12/25/17 to contact us for an exchange through our website. All exchanges will be handled January 2nd - January 9th 2018. 

REPAIRS:  If you need a repair made, please contact us at sales@jessicadecarlo.com. The best way to repair the piece will be determined on a case by case basis.

BRIDAL/CUSTOM ORDERS: Bridal and custom orders are happily filled.  Please inquire for options and pricing.  To arrange a private consultation to discuss your jewelry needs, contact sales@jessicadecarlo.com.

CUSTOM ORDERS: All pieces are available in 14 karat and 18 karat gold, prices will vary due to current cost of gold.

CUSTOM MADE: Jewelry available, contact: sales@jessicadecarlo.com to schedule an appointment.

WHOLESALE: Available for qualified galleries and shops - A current resale tax identification number/certificate is required.   New wholesale accounts must pay by credit card or company check (order will be shipped once check clears).  For your convenience, we accept Mastercard, Visa, and American Express.  After initial order, Net 30 is available with approval. Minimum for 1st Orders (WHOLESALE): $300.00 and $150.00 for Re-Orders.


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